Sm@rtHealth

Innovation means changing how we do things today. The Region of Puglia has been committed to pursuing this philosophy for about twenty years now, to enhance its tools and services through an ongoing process of digital innovation, because technology is particularly crucial in the world of healthcare, where it can make a difference for people. 
The offshoot of this commitment is a multi-channel digital platform called Sm@rtHealth, designed to support health promotion and prevention programmes, and facilitate communication and healthcare services. Its aim, in fact, is to apply technology for health management and interaction between people and healthcare facilities, to improve access to information and make healthcare processes more efficient.

Platform modules

The platform consists of several modules, each with a specific function. 

  • Sm@rtScreening: for digitising participation in (breast, cervical, colorectal) cancer screening programmes  by providing information on the objectives and sending reminders and results, with the possibility to manage appointments through multiple channels, such as text messages, emails, phone calls and invitation letters. The platform has received numerous awards: the PA Social Award for digital innovation in healthcare, the eHealth4all Award (Club TI of Milan), the Digital Innovation in Healthcare Award (Digital Healthcare Observatory of the Politecnico di Milano) and the Sm@rtphone d'oro (PA Social) for the Public Services category.
  • Sm@rtVax: a module for vaccination campaigns, useful for planning, communicating, managing invitations and appointments for vaccinations.
  • Sm@rtMalinf: used for the management and surveillance of Covid-19 and infectious diseases, as well as for participation in HCV screening campaigns. It features custom services for the public and timely information for healthcare professionals.
Sm@rtScreening
digitalizza l’adesione agli screening oncologici (mammella, cervice uterina, colon-retto) informando sugli obiettivi del programma e inviando promemoria, esiti e possibilità di gestire i propri appuntamenti, facendo uso di più canali come sms, email, telefonate, oltre che lettere d’invito.
Sm@rtVax
modulo per le campagne vaccinali, utile per pianificare, comunicare, gestire gli inviti e gli appuntamenti per le vaccinazioni
Sm@rtMalinf
serve per la gestione e la sorveglianza del Covid-19 e delle malattie infettive, oltre che per l’adesione alle campagne di screening HCV. Servizi personalizzati per i cittadini, dunque, ma anche informazioni tempestive per gli operatori sanitari
La piattaforma Sm@rtScreening ha avuto numerosi riconoscimenti: premio PA social per l’innovazione digitale in sanità, premio eHealth4all (Club TI di Milano), premio Innovazione Digitale in Sanità (Osservatorio Sanità digitale del Politecnico di Milano) e Sm@rtphone d’oro (PA Social) per la categoria Servizi pubblici

Evolving healthcare

Prevention is a continuously developing process for constantly evolving services. Among the services provided are notifications via the IO app and the use of digital information and virtual assistance channels, such as chatbots and voicebots, and soon WhatsApp as well. 
All these services contribute to creating direct benefits for the public, firstly, by providing qualified information on the programmes, and, secondly, by ensuring more streamlined and faster access, thanks to the reminders and the possibility to confirm, change or cancel appointments.


The platform also helps the Region of Puglia monitor prevention campaigns through the KPI Sm@rtHealth reporting system, which collects and processes interaction data in order to improve participation levels.


Digital innovation is the present that builds our future.